Returns & Exchanges

At Big Wick's, we want you to be completely satisfied with your purchase. Due to the perishable nature of our food products, we offer a 14-day window for reporting any issues regarding order accuracy or product quality.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged or incorrect items, please attach clear photos of the product and the shipping label to help us expedite your request.

• 3.
  Review Process

  Our quality control team will review your submission within 48 business hours to determine eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a replacement order at no additional cost to you.